Billybets Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Billybets Casino. They apply to the website, mobile services, casino games, account features, payment facilities, promotional offers and any other services made available through the platform. References to Billybets Casino, we, us or our mean the relevant service provider. References to you and your mean the person accessing or using the services.

By visiting the website, registering an account, making a deposit, placing a wager or using any service, you confirm that you accept these terms. If you do not agree with any part of them, you must stop using the website and should not create or continue to use an account. Additional rules may apply to specific games, payment methods, competitions or promotional offers. Those rules will be shown before or during the relevant activity and form part of these terms.

You are responsible for reading the current version of these terms and the information presented on the website. We may update or amend the terms when necessary, including to reflect changes to the services, technology, legal requirements or operating practices. Updated terms take effect when published on the website, unless a different effective date is stated. If a change materially affects your rights or obligations, information may be provided through the website or your account where appropriate.

The website is intended for people who are legally permitted to access online gambling services in their place of residence. You must check the laws that apply to you before using the platform. We do not represent that the services are suitable or lawful in every location. Access may be restricted where gambling is prohibited or where we cannot provide services in accordance with applicable requirements.

Interpretation

If any provision of these terms is found to be invalid or unenforceable, that provision will be applied to the fullest extent permitted and the remaining provisions will continue to operate. A failure to enforce a right immediately does not mean that the right has been waived. These terms, together with any applicable product or promotion rules, privacy information and responsible gambling content, describe the main conditions for using Billybets Casino.

2. Eligibility, registration and account security

You must meet the minimum legal age and all other eligibility requirements that apply in your location. You must provide accurate, complete and current information when registering and must update that information if it changes. An account must be opened in your own name and for your personal use. You must not register on behalf of another person, allow another person to use your account or use an account belonging to someone else.

Only one account may generally be held by each customer unless we expressly approve an alternative arrangement. Multiple accounts, duplicate registrations or accounts created to obtain an improper benefit may be closed or restricted. Where duplicate accounts are identified, we may review related activity, balances, promotions and transactions in accordance with these terms and applicable requirements.

You are responsible for keeping your login details, passwords, verification codes and devices secure. Do not share these details with anyone. You must notify us promptly through the available support or account channels if you believe that your account has been accessed without permission, your details have been lost or your account security has been compromised. Activity carried out through your account may be treated as authorised until we receive and assess a valid security report.

We may ask you to verify your identity, age, address, source of funds or other information before allowing access to particular services, processing transactions or continuing an account relationship. Verification documents must be genuine, current and readable. We may delay, refuse or cancel a transaction while checks are being completed. You must cooperate with reasonable verification requests and must not attempt to bypass security, identity or location controls.

• You must not use the account for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not use automated tools, bots, scripts or software intended to interfere with the website or gain an unfair advantage.
• You must not manipulate games, payment systems, promotions, bonuses, loyalty features or technical functions.
• You must not upload harmful code, attempt unauthorised access or interfere with another customer’s use of the services.
• You must not provide misleading information or conceal information requested for compliance or account checks.

If you forget your login information, use the account recovery features made available on the website. We will not ask you to disclose a password in an insecure manner. You remain responsible for checking account activity and reporting any transaction or game activity that you do not recognise.

3. Deposits, withdrawals, games and promotions

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must ensure that the funds used for gambling are lawful and available to you. We may reject a payment, request further information or limit a payment method where required for security, compliance or operational reasons. Your bank, card provider or payment service may apply its own terms, fees or processing requirements.

You should only deposit an amount that you can afford to lose. A deposit is not a guarantee of winnings and funds should not be treated as an investment. Once a wager has been accepted, it may only be changed or cancelled where the relevant game rules or applicable law allow it. Game outcomes are determined by the rules and technical systems applicable to the game. You should review those rules before playing.

Withdrawals may be subject to account verification, payment checks, minimum or maximum amounts, security reviews and any conditions displayed in your account. A withdrawal may be returned to the original payment method or handled through another available method. We may ask for information confirming that the payment destination belongs to you. Processing time can depend on verification, the selected method, third-party providers and circumstances outside our control.

If a technical error, system fault, communication failure or other obvious mistake affects a game, transaction, balance or result, we may take reasonable steps to correct the error. This may include voiding an affected wager, correcting a balance or restoring the position that would have applied without the error, subject to applicable law and the relevant game rules. You must not knowingly take advantage of an error and must report one if you become aware of it.

Promotional offers

Promotions, bonuses, free plays, tournaments and other offers are available only to eligible customers and are subject to separate promotional terms. Those terms may specify eligibility, activation requirements, qualifying games, wagering or turnover conditions, expiry dates, maximum values, withdrawal conditions and other restrictions. You should read the applicable offer rules before opting in or using a promotional benefit.

Unless the relevant promotion expressly states otherwise, customers must not create accounts, deposit funds, place wagers or use payment methods for the primary purpose of obtaining an unfair promotional advantage. We may withhold, remove or recover a promotional benefit where there is a breach of the promotion terms, misuse of an offer, duplicate account activity, suspicious behaviour or another prohibited practice. Promotional terms do not override any legal requirement or responsible gambling measure.

1. Check the game rules and any promotional conditions before committing funds.
2. Confirm the amount of a deposit or withdrawal before submitting the transaction.
3. Keep records of relevant transactions, account messages and promotional terms.
4. Review your account balance and transaction history regularly.
5. Raise a transaction concern promptly through the support channels available on the website.

4. Responsible gambling and privacy

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for everyday living expenses. Avoid gambling when affected by alcohol, drugs, stress or other circumstances that may affect your judgement. Never chase losses, borrow money to gamble or feel pressured to continue playing.

Where available, account tools may allow you to set deposit limits, take a break, restrict access or request account closure. You may also seek independent help from an appropriately qualified gambling support service. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. Responsible gambling tools may not take effect immediately in every circumstance, so you should also stop using the service while a request is being processed.

We collect, use, store and disclose personal information as described in our privacy information and as permitted or required by applicable law. Information may be used for account administration, identity and age checks, payment processing, security, customer support, responsible gambling, fraud prevention, compliance and service improvement. Relevant information may be shared with service providers or authorities where necessary for these purposes.

You should review the privacy information for details about the information collected, how it is used, retention practices and any rights or choices available to you. Cookies and similar technologies may be used to operate the website, remember preferences, support security and understand how the services are used. You may be able to manage certain cookie preferences through your browser or the controls made available on the website.

Your responsibilities

• Use responsible gambling tools when you need help controlling your play.
• Do not attempt to avoid a restriction, break or closure by creating another account.
• Seek independent assistance if gambling is causing concern or affecting your wellbeing.
• Keep your personal information current so that account and safety checks can be completed.

5. Suspension, liability and legal matters

We may suspend, restrict or close an account where we reasonably consider it necessary, including for a breach of these terms, failed verification, suspected fraud, payment concerns, responsible gambling reasons, technical issues, legal requirements or protection of customers and the platform. We may also refuse access to a game, feature or promotion. Where appropriate and legally permitted, we will provide information about the reason for a restriction and any available next steps.

If your account is closed, you must not attempt to open another account or continue using the services unless we have authorised you to do so. Any remaining balance will be dealt with in accordance with applicable law, verification requirements, transaction checks and these terms. We may retain or adjust funds where this is necessary to address fraud, unlawful activity, chargebacks, technical errors, unpaid amounts or a breach of the terms.

The website and services may be unavailable from time to time because of maintenance, upgrades, telecommunications issues, third-party failures or events outside reasonable control. We do not guarantee that the services will always be uninterrupted, error-free, secure or available on every device. You are responsible for obtaining a suitable device, internet connection and software and for protecting your device from malware and unauthorised access.

To the extent permitted by law, we are not responsible for losses caused by events outside reasonable control, misuse of an account, inaccurate information supplied by you, failure to protect your login details, problems with your device or network, or the acts and omissions of third-party payment and technology providers. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

You may have rights to raise a question, complaint or transaction concern through the support channels made available on the website. Please provide enough information for the matter to be reviewed, including relevant account details, the date of the activity and the nature of the issue. We may ask for further information before responding. We aim to handle complaints fairly and in accordance with applicable procedures.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to Australian consumers. Any dispute should first be raised through the available support process. If a dispute cannot be resolved, you may have access to other rights or processes under applicable law.

These Terms & Conditions should be read together with the current game rules, promotion terms, privacy information and responsible gambling content. The version published on the website is the version that applies to your use of the services at the relevant time. If you have any question about these terms, review the information available on the website before using the relevant service.