Privacy Policy

About this Privacy Policy

Billybets Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the Billybets Casino website, player account features, customer support channels and other online services that refer to this policy. It is written in general terms because the information we handle can vary depending on how you use the website and which features you access.

Personal information is information that identifies you, relates to you, or could reasonably be connected with you. It can include information you provide directly, information created when you use your account, and technical information collected from the device or browser used to access the website. Information may be combined where this is reasonably necessary to operate the service, protect players and meet legal or operational requirements.

By using the website, you should read this policy together with any applicable terms and conditions, responsible gambling information and notices presented at the point where information is collected. If you do not provide information that is needed for an account, verification, payment or support request, some services may not be available or may not work as intended.

Our general privacy approach

• We aim to collect information that is relevant to the purpose for which it is used.
• We use personal information for clear business, service, safety, support and legal purposes.
• We take reasonable steps to keep information accurate and protect it against unauthorised access, misuse, alteration or loss.
• We provide ways for players to make privacy requests and manage marketing preferences.
• We review information handling practices when our services, technology or legal obligations change.

Information we collect and why we use it

The types of information handled by a casino website will depend on your interactions with it. We may collect information directly from you, automatically from your device, or from service providers and other sources where this is permitted and reasonably necessary. The following examples describe the main categories.

Account and identity details

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials, account status and communication preferences. These details help us create and administer your account, provide access to services, respond to requests, keep records accurate and communicate important service messages.

Verification information

To help confirm identity, prevent misuse and meet applicable obligations, we may request verification documents or other information. This may include documents or details used to check identity, age, account ownership, source of funds or other relevant matters. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and legal or regulatory requirements that apply to online gambling services.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction references, refunds and related activity. Payment information may also be processed by specialist payment providers. We use transaction records to process account activity, identify unusual or unauthorised transactions, investigate disputes, provide support, maintain accurate financial records and meet obligations concerning financial crime, taxation, accounting or other required checks.

Device, connection and usage data

When you visit or use the website, technical information may be collected automatically. Examples include your IP address, browser type, device type, operating system, language settings, approximate location inferred from technical data, pages viewed, links used, session information, dates and times of access, error reports and general interaction data. This information helps us operate and secure the website, troubleshoot faults, understand service performance, detect suspicious activity and improve usability.

Communications and preferences

If you contact support, submit a request, take part in a survey or communicate with us in another permitted way, we may keep the content of that communication and related account details. We may also record your choices about service messages, promotional communications, cookies and other preferences so that those choices can be applied appropriately.

Main purposes for using information

• To register, operate and maintain your player account.
• To verify identity, age, account ownership and relevant activity.
• To process deposits, withdrawals and other transactions.
• To conduct security, anti-fraud, risk and account protection checks.
• To provide customer support and respond to questions, complaints and privacy requests.
• To maintain, test, personalise and improve website features and services.
• To send essential account, security, service and transaction communications.
• To send marketing where permitted and where the required permission or another lawful basis applies.
• To comply with legal, financial, accounting, gambling, safety and record-keeping requirements.
• To establish, exercise or defend legal rights and protect the website, players and other people.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or identifier stored on your device or read by your browser. Cookies can support account sign-in, security, session management, remembering preferences, measuring website performance and understanding how features are used. Some cookies may be placed by service providers that help operate analytics, security, payment or other website functions.

Some cookies are necessary for the website to operate, while others support optional features, measurement or marketing. Depending on the browser and website settings available to you, you may be able to accept, reject, delete or restrict cookies. You can manage cookies through your browser settings. If you block or delete certain cookies, parts of the website may not function correctly, and saved preferences may be lost.

When information may be shared

We may share relevant information with carefully selected providers and professional advisers where this is needed to operate the service or fulfil a stated purpose. Examples may include providers of hosting, technology, identity verification, payment processing, fraud prevention, customer support, analytics, communications, security, auditing and legal services. These parties should only receive information relevant to their role and may be required to protect it and use it only for authorised purposes.

Information may also be shared where reasonably necessary to comply with a valid legal request, investigate suspected unlawful or harmful activity, protect the rights and safety of players or others, recover amounts owed, enforce applicable terms, or support a business change such as a restructuring or transfer of relevant services. We do not describe every possible recipient because the providers and circumstances may change over time.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information. These may include access controls, authentication, monitoring, secure transmission, staff procedures, provider checks and measures designed to identify suspicious activity. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep account credentials confidential, use a secure device and notify support promptly if you believe your account or information has been accessed without permission.

Retention, your rights and privacy requests

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including operating accounts, resolving disputes, maintaining security, analysing service use, meeting business requirements and responding to legal claims. Some records must be kept for a period required by law even after an account is closed or you ask for information to be deleted. The period depends on the type of record and the reason it must be retained.

When information is no longer required, we may delete it, anonymise it or securely isolate it in accordance with our procedures. Account closure does not necessarily result in the immediate removal of every record, particularly where a record is needed for legal, fraud prevention, financial, dispute or security purposes.

Your privacy choices

Depending on the circumstances and the requirements that apply to a particular record, you may have rights and choices concerning your personal information. You can contact us to ask about the following:

• Access: request confirmation about whether we hold personal information about you and ask for a copy or an explanation of relevant information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where another recognised basis for deletion applies.
• Marketing consent: withdraw your consent to promotional marketing at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Restriction or objection: in appropriate circumstances, ask us to limit a particular use or raise an objection to certain processing.
• Information about use: ask for general information about how your personal information is collected, used and shared.

How to make a request

For access, correction, deletion or marketing consent requests, contact support@billybetscasino.click. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity or ask for additional information before completing a request. This helps protect accounts and prevents information being disclosed to the wrong person.

We will consider each request carefully and respond in accordance with applicable requirements. Some requests may be refused, limited or delayed where information must be retained, where disclosure could affect another person, where the request would compromise security or fraud controls, or where another lawful exception applies. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

You can change marketing preferences without closing your account. Withdrawing consent to marketing does not normally affect essential communications about account security, transactions, verification, service operation or important changes. You may still receive those messages when they are necessary for the service.

Policy updates and contact

This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The latest version will apply when it is published on the website, unless a different effective date is shown. We encourage players to review this page from time to time, especially before providing new information or using a new website feature.

If you have a question about this policy, want to exercise a privacy right, need help with a marketing preference or believe your personal information has been handled incorrectly, contact support@billybetscasino.click. Please avoid sending unnecessary sensitive information in your first message. We may request appropriate details through a safer process if they are needed to verify your request.